FAQS
What is Direct Primary Care (DPC)/Concierge?
A membership-based model that emphasizes/restores the direct relationship between doctor and patient without interference from insurance. Patients pay a monthly/annual fee to have a personal doctor who knows them and can handle most medical conditions.
Does insurance cover services?
We do not bill insurance. However, you will still be able to use your insurance for things like prescribed medications, labs, imaging and specialty test. We work along with pharmacies and labs to provide you the healthcare you need at the lowest cost possible. In traditional medicine, we have seen insurance dictate medical decisions without the best interest of patients. Meaning, your doctor may recommend a test or medication that you need, but insurance may refuse to cover it. We prioritize quality healthcare by not allowing insurance companies to interfere with the well being of our patients. Though we do not bill insurance, we still encourage having health insurance as it can cover hospital visits and emergencies.
Do you accept patients without insurance?
Yes, with open arms. Everyone, no matter your insurance status, deserves quality healthcare. Just because you have insurance doesn’t mean you have true HEALTHcare. So please, schedule a discovery call to see if Gateway Direct Health is right for you!
What does a direct primary care physician do?
Our primary care physicians educate patients to allow shared-decision making, emphasize disease prevention, and manage a wide array of conditions like: diabetes, hypertension, heart disease, arthritis, high cholesterol, and COPD. At Gateway Direct Health we strongly believe in the power of healthy lifestyle changes along with traditional medicine and will guide our patients in making the right choices for them.
Do you cover specialists, imaging, hospital fees?
No, the membership is for primary care services provided by Gateway Direct Health, including office visits and in office procedures. Other services like specialists, imaging, hospital costs are not included. However, we work with local specialists and radiology who will provide discounted rates to Gateway Direct Health members.
Why don’t you accept patients with medicare?
Unfortunately, we are unable to provide direct care services to Medicare beneficiaries as Medicare does not allow it at this time. However, we will be able to soon so please sign up for the waitlist here.
Why the 3-month commitment?
We believe the foundation of primary care is a long-term therapeutic relationship between doctor and patient, therefore we request 3 month commitment. We understand one-time visits are what's needed sometimes and we are happy to assist.
How do I know you’re a fit for me and my family?
Please call us at 404-941-1415. We will be more than happy to explain the model, answer your questions, and assist with sign up. Please note, no medical advice will be given during phone call. We look forward to hearing from you!
What if I want to cancel my membership?
Hopefully you find value in us, and we are a good fit. If not, we understand and ask for 30-day written notice of contract termination. We will prepare your records to be transferred to your new primary care physician.
